Customer support
Post LinkedIn lead magnet · Customer support
Most leaders are worried about the wrong AI risk. It’s not employees using it wrong, or leaking sensitive data. Anthropic found that 69% of employees aren't comfortable talking about how they use AI, and I saw this firsthand with two different companies in different industries just this week. Even worse, the leaders told me: “Our employees don’t feel safe to use AI.” By positioning AI as risky and not normalizing it, you don't eliminate usage. You eliminate visibility, learning, and leverage, and reduce your overall organizational capability. One of the companies shared a concrete example: A competitor generates customer quotes using an AI agent in 30 seconds. For them? Over an hour. That gap didn't come from better technology. It came from making AI use normal early. The shift from "AI is too risky" to "AI is expected" happens in 2026. Here's how to lead it: 1. Make experimentation the expectation If your AI guidance is mostly restrictions, you've made AI feel unsafe. Tell employees explicitly: experiment, learn what works, share those learnings. Define clear outcomes AI should support—faster proposals, better analysis, reduced time on routine work. 2. Train leadership first, then model the behavior Every manager should be using AI daily before asking their teams to do the same. Leaders must model AI use openly and reward experimentation and sharing. 3. Pick three workflows for agents and assign owners Look for high volume, clear success metrics, meaningful time drain. Customer support escalations. Sales follow-up. Content generation. Operational reporting. Assign owners. Pilot. Measure. Document what works. By Q2, you should have real data and teams that see AI as capability—not risk. Want to understand where you stand? Next Thursday, January 15, I’m hosting a free webinar, How SMBs Win with AI in 2026. Register at the link in the comments. I’ll share what we’re seeing across industries, what’s actually working, and how to most effectively enable your teams. Live Q&A. No sales. Just practical guidance.
Mécanisme lead magnet
Register at the link in the comments.