B2b agencies
Post LinkedIn lead magnet · B2b agencies
Picking the wrong after-hours coverage model will cost your MSP $200K+ per year & 9 months of headaches. So I wrote a guide comparing all 4 models. Actual costs & failure points. The four stages of MSP after-hours coverage: Stage 1: "We'll just rotate on-call." Your senior tech now hates Tuesdays and has a LinkedIn profile that says "open to opportunities." Stage 2: "Let's hire a night shift person." You spend $45K loaded. They last 7 months. You spend another $18K finding a replacement. Repeat. Stage 3: "Maybe we outsource to a NOC." $200K/year. They cover 70% of the calls. The other 30% still hit your senior tech at 2 AM. He's now interviewing openly. Stage 4: "There has to be a better way." There is. But it requires looking at the numbers instead of the vendor brochure. Here's what you'll find inside: -> NOC outsourcing at $200K/year and the 3 gaps they conveniently leave out of the proposal -> Night shift hiring: $45K loaded plus the 40% annual turnover nobody budgets for -> Voice AI for 24/7 Tier 1 coverage (where it breaks down included) -> Dropping after-hours entirely and the churn rate that follows within 12 months -> Cost comparison at 50, 100, and 150 clients -> A hybrid model quietly turning after-hours from cost center to billable revenue Some of you are in Stage 1 reading this and thinking "we're fine." You're not. Your senior tech just hasn't told you yet. One of those stages is a business. The rest are charity with an SLA. 1. Like & Comment "HOURS" and I'll send you the report. 2. Repost for priority access. P.S. if you know someone stuck in Stage 2, save this post and share it with them.
Mécanisme lead magnet
Like & Comment "HOURS" and I'll send you the report.
